How to request deletion
- Email kd@plugandnudge.com with the subject “Nudge account deletion request”.
- Tell us the email address and sign-in provider associated with your Nudge account. If you cannot email from that address, let us know so we can verify ownership.
- Do not send passwords, sign-in codes, API tokens, or personal hook URLs. We will reply to confirm the request and explain any verification needed.
What the in-app option does
In Nudge, open You → Delete your profile and confirm. This permanently removes your personal hooks, push installations, sessions, and related receiver data, stops push notifications to those installations, and signs you out on all devices. Subscriptions are deactivated, and inbox receipts are deleted from your inbox.
Your subscription details and inbox activity are never shared with merchants. Merchants can see only aggregate numbers, such as subscription totals and CTR. They cannot see who subscribed, unsubscribed, or clicked, and they cannot identify individual subscribers. Merchant profiles are retained. Historical delivery and click analytics may be retained for reporting until they are automatically removed under the retention policy.
Manual requests and retained records
We review requests manually and verify ownership before deleting or de-identifying remaining account-associated personal data. We will confirm completion or explain the specific records that must be retained and why.
Retained identity and history do not currently have an automatic deletion deadline; they remain until a manual request is completed. The app’s seven-day inbox visibility window is not a promise that these records are erased after seven days. No automatic identity-cleanup job is currently in operation.
If you also have a merchant workspace
Nudge and the Nudger merchant workspace can share a Google sign-in identity. The in-app profile deletion does not delete merchant profiles, sent nudges, or merchant records. In your email, tell us whether you also want to close your merchant workspace. We will clarify the scope and any necessary business-record retention before processing the shared identity.
What happens next
If you want only specific personal data deleted without closing the account, describe that data in your email. Account deletion cannot be undone once completed. You can create a fresh account later, but deleted subscriptions, hooks, and inbox data cannot be restored. Google or Apple accounts are separate services; deleting Nudge data does not delete your account with your sign-in provider.